Case study
AR turnaround for a 180-provider multi-specialty group
Stabilizing collections through a practice-management system conversion while reducing aged AR.
Client profile
- Organization type
- Multi-specialty physician group
- Specialty
- Primary care and 14 specialties
- Scale
- 180 providers, 22 locations
The challenge
A platform migration stalled follow-up work. AR over 90 days reached 28% and small-balance claims were aging out past timely filing limits.
The solution
- Insurance and patient AR management
- Edits and rejections workqueue ownership
- Billing and charge entry support
Our approach
- 1
Segmented AR by payer, balance band and denial reason to prioritize recoverable inventory.
- 2
Ran a timely-filing sweep on at-risk claims within the first 30 days.
- 3
Assigned payer-dedicated follow-up teams with daily productivity and resolution targets.
- 4
Reported weekly on aging movement rather than touch counts.
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